Why consider Vincere?

You're probably living in Ho Chi Minh, working either in the recruitment world, as a teacher or in sales and are thinking...surely, it has got to be better than this?

You may feel you are being held back, that there's little scope for growth and the company you are working with is uninspiring...or just not going anywhere. You want to make a change, but when you do you need that next opportunity to be different. If this is you, then keep reading.

Vincere is the #1 Gartner-rated Saas CRM for recruitment firms. We have 5 global offices, 80 staff and 800+ customers globally, with a team of 50 here in Ho Chi Minh. Our growth is in the XXX % range and is not slowing down.

You will be speaking to prospects from all over the world, primarily the UK, Europe and Singapore. Read on for details:

Responsibilities:

1. This challenging role will require you to be hands on in identifying, presenting and closing sales. You'll be speaking to prospects from all over the world- primarily the UK, Europe and Singapore- and will be managing all aspects of the sales cycle, from initial engagement, demos through to close.

2. Proper management of potential client portfolio and efficient time management: ie, actively plan to contact leads and setting of daily/weekly call and meeting schedules whilst maintaining a robust sales pipeline.

3. Tracking all activities, tasks and actions in our CRM - methodical following up and planning for this is critical.

4. Offering clear and unfettered communication with Vincere colleagues, working from Ho Chi Minh as part of a tight-knit, passionate global team.

Requirements:

• Minimum 1-2+ years of working experience in the Recruitment/Headhunting or Sales

• Experience in an out-bound sales environment and online selling 

• A proven track record of consistently smashing performance targets

• Native English level, or equivalent, is mandatory

We hope to hear from the most talented Sales professionals with the following characteristics:

• You will be ambitious & highly-revenue driven.

• Competitive: you'll hate losing...so will work hard never to be beaten on the battlefield. 

• Ability to work in a fast paced, open, collaborative, passionate environment.

• Commercially savvy, you will thrive on the autonomy that the role has to offer and will be motivated by the thrill of new business wins.

• Unsurprisingly, you will also need to demonstrate superlative written and verbal communication skills, and be an excellent presenter with sharp negotiation skills. You’ll be part of a tight-knit global team so will know how to network internally to get things done and be accountable for his/her decisions.

• We are only interested in people who truly believe in their capabilities and have a track record of success. If you thrive on challenges but ultimately want to be well rewarded for your hard work, we would like to talk with you.

ABOUT US:

Vincere is transforming the recruitment market with CRM-based marketing systems for client business development, recruitment, candidate relationship management, on-boarding and back office recruitment management.  We have set our sights on bringing the next generation of recruitment systems to the market, employing artificial intelligence and machine-augmented decision making to streamline recruitment processes, bring quantum improvements to recruiting and help our customers to be more successful.  We believe this requires both advanced technology and the commitment to provide an advanced level of customer support to help our customers to fully-utilise the capabilities of our systems to make recruiters successful.

WHY CONSIDER VINCERE:

You might be working in the recruitment world, software or driving customer success in another industry and are thinking...surely, it has got to be better than this? You may feel you are being held back, that what you are working with is limited, that there's little scope for growth and the company you are working with is uninspiring...or just not going anywhere. You want to make a change, but when you do you need that next opp to be different. If this is you, then keep reading.

Vincere is the #1 Gartner-rated Saas CRM for recruitment firms. We have 5 global offices, 70 staff and 800+ customers globally, with the US fast becoming our biggest market. Our growth is in the XXX % range and is not slowing down.

Our Customer Success team are THE most important roles we will be hiring this year. This role is a natural fit for someone with a strong background in customer support, driving change and incredibly organised. You’re a natural at juggling multiple issues and thrive on driving the business forward and helping the company and our clients hit their targets. Read on for details.

RESPONSIBILITIES:

• Act as primary point of contact throughout customer lifecycle to our global customers and advocate for customers internally at Vincere.

• Help customers understand how Vincere works, troubleshooting any issues that they encounter

• Run interactive training sessions with new and existing customers

• Organise and prioritise customer feedback

• Interface directly with the Vincere tech team to ensure the product roadmap is moving in the right direction

• Lead internal projects and processes including collaboration with partners to drive successful completion of projects, partnering with other resources as necessary to ensure project success

• Must possess excellent customer service and interpersonal skills

• Must be a team player and possess excellent collaborative skills

• Strong communication skills, in both written and oral forms

• Ability to effectively work with tight schedules and fast paced environment to minimise a problem

• Ability to upsell a range of products and services to existing clients

• Write effective user guides that can be understood by customers

• Assist marketing team with tasks including social media campaigns

• Deal with issues that are escalated from clients ensuring the relationship is maintained

• Deal with issues that escalated internally

• Prioritising issues ensuring that key problems are resolved quickly and efficiently

• Able to build long term relationships with key clients

• Ability to manage expectations

• Must have the ability to effectively troubleshoot

• The successful candidate will also possess the need for knowing why things happen the way they do, and the drive to continually evaluate and seek improvement for existing processes

• Technically savvy and comfortable working with and learning new applications and systems 

• Travel is an essential part of the role - to both clients offices to deliver presentations and training and to our other offices around the world.  

QUALIFICATIONS

• Excellent written and spoken English skills

• German language 

• Proactive, adaptable and organised

• Desire and ability to learn quickly

• Proficiency in another language (desired)

• Experience using CRM software (desired) 

TRAVEL:

• Overnight travel will be required on occasion to meet with customers in the region.

• Other travel, to offices in Australia, UK, US and Europe for company events will be discussed.